Politique de retour

Returned or refused

packages If a package is returned to us by the carrier, there is a reshipment charge in the value of the original shipment paid by the buyer. This applies to one of the following situations:

- Package that the carrier was unable to deliver due to insufficient address

- The Customer has missed 3 delivery attempts

- The customer did not pick up the package at the UPS access point or post office after delivery was made.

- The delivery person declares that the customer has refused the package.

* varies by destination

** does not include the time it takes for Customs in the country to clear the package